Return & Refund Policy
At CrankLab, we want you to have a smooth and reliable shopping experience. We carefully select our bicycles, components, accessories, apparel and cycling essentials to help you find products that match your riding needs. However, if you receive a product that is damaged, defective, incorrect, or different from what you ordered, you may be eligible for a return or replacement.
Eligibility for Returns
To request a return, please contact us within the specified return period after receiving your order. The product must generally be unused, in its original condition and packaging, with all accessories, tags, manuals and other items included with the order. Products that have been used, modified, damaged due to improper handling, or returned without their original packaging may not be eligible for return.
Certain products may have different return conditions depending on their type, size, warranty coverage or manufacturer requirements. Bicycle frames, components, apparel and other products may therefore be subject to specific return or replacement conditions.
Damaged or Incorrect Products
If your order arrives damaged, defective, or you receive an incorrect product, please contact the CrankLab support team as soon as possible. We may request photographs, videos, order details or other information to help us verify the issue and process your request.
Refunds
Once a returned product has been received and inspected, we will determine whether the return meets our policy requirements. If approved, the applicable refund will be processed through the original payment method or another suitable method, depending on the order and payment conditions.
Shipping charges may not always be refundable, except where the return is caused by an incorrect, damaged or defective product supplied by us.
Contact Us
For return, replacement or refund-related queries, please contact us through the CrankLab Contact Us page or email us at shibhu.yt999@gmail.com with your order details and a brief description of the issue.
Note: Return eligibility, timelines and exclusions may vary by product. Please review the specific product information and return conditions before placing your order.